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You are here: Home / FAQ – Frequently Asked Questions

FAQ – Frequently Asked Questions

Here are answers to questions frequently asked by our site's visitors:

Common Questions

I'm locked out of my account.  What do I do now?

The most common reason why you may be locked out, is for entering an incorrect password more than 5 times. The lockout lasts for 30 minutes. After 30 minutes, you can attempt to log in again. Passwords are case-sensitive, so check that you have not accidentally turned on Caps-Lock. If this next attempt also fails, you need to create a new password. Go to the Lost Password page, enter your Username or email address, and click Get New Password. You will then receive an email with instructions on how to reset your password.

Engineers & Procurement Pros

Why do I need to create an account?

We restrict the most useful sections and functionality to members only. In order to access those sections, you need to create an account. Accounts are free.

Suppliers

Why do I need to create an account?

When claiming a listing or adding a new listing, you need to create an account. This assigns the listing to your account and gives you the ability to edit the listing when necessary.

What is a good size for our logo image?

A good size to use is 600 pixels wide by 400 pixels high. If your image is a different size, use one that is at least 400 pixels high, with a width-to-height ratio of 3:2. For best results, ensure that there is some space between the edges of the logo and the edges of your image. For the best display quality, use the PNG image format for logos. The JPG format is best for photos.

aerosupplierlocator - ideal logo layout
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